Booking Policy

Last updated: August 2026

Reserving Your Date

Dates are booked on a first-confirmed basis. Enquiring or discussing a package does not itself reserve your date — a date is confirmed only once the booking advance is received.

Advance Payment

A non-refundable advance of 30% of the total package cost is required to confirm your booking. The remaining balance is due in full at least 3 days before the event, as agreed at the time of booking — the booking is treated as unconfirmed until the advance is received, and the balance must be cleared before the artist is dispatched on the event day.

Rescheduling

If your event date changes, let us know as early as possible — we'll do our best to accommodate the new date subject to availability. Advances paid may be carried forward to the new date at our discretion.

Cancellations

The booking advance is non-refundable in all cases, as it reserves your date exclusively and turns away other enquiries for it. Cancellations made 30 days or more before the event may be eligible for a one-time credit of the advance toward a future booking within 12 months, at our discretion; cancellations within 30 days of the event forfeit the advance entirely, and any balance already paid beyond the advance will be refunded minus costs already committed (e.g. products sourced, travel booked).

On the Day: Timing & Readiness

Please have a clean, well-lit space ready and be available at the agreed reporting time. If the client is unavailable, unwell or not ready to begin within 30 minutes of the scheduled time, we will make reasonable efforts to adjust, but cannot guarantee the full look/time originally planned if it materially shortens the working window. A complete no-show without prior communication is treated as a cancellation under the terms above, with the advance forfeited.

Travel & Outstation Bookings

For venues outside our base service area, travel (and stay, for early-morning or multi-day events) is charged separately and confirmed as part of your final quote.

Force Majeure

In rare circumstances beyond our control (illness, emergencies, natural events), we will make every effort to arrange a trusted substitute artist of equivalent standard, or offer a full refund of the advance if no substitute can be arranged.

Questions

For anything not covered here, message us directly on WhatsApp or email rishitabeautylab@gmail.com — we're happy to clarify before you book.